 For starters, let's get it clear that THIS HAS NOTHING TO DO WITH THE FOOD which we all LOVE (For the benefit of the Chubakerz reading this) so please don't be asking why we still will continue to patronize them.
I'm ranting about my latest experience with them regarding SERVICE. Delivery service this time.
You see, some of our kids live on Katipunan so they always have food delivered to their unit from different restaurants.
I happened to sleep over at the unit Wednesday-Thursday so I have personal knowledge of this incident.
We dialled for dinner and one of the items was a double-cheeseburger with one of my daughters giving them the direction to please make it PLAIN, meaning no garnish, which is what she always orders from them. So sue her, she doesn't like onions.
An ADDITIONAL order of another double cheeseburger was added within minutes of ending the first call, but that would have to have totally no bearing on the first order which was previously closed and included nuggets, one-piece chicken, two-piece chicken, etc.
When the order came, neither of the two double-cheeseburgers was plain. So my daughter who ordered it breathed a heavy sigh because we have this running gag that NEVER--as in NEVER--in our entire history of drive-thrus at their Katipunan branch have we ever driven away with a perfect takeout bag. Which--of course--you usually found out too many meters too late. This apparently applies to their delivery service as well. But I digress.
I asked my daughter to either eat the darned thing already, or call them back and ask for a replacement with the correct order. She said it would take too long to wait for it to arrive because they'd already experienced this before. I said, hey, either way it's your right to get what you paid for.
To make a long story (long, because of the wait on the phone), the person on the other end argued with her for the longest time on why she shouldn't replace the sandwich.
In conclusion, I only have this to say: please use your common sense. We are regular patrons of all these fastfood chains and we are grateful they exist. But WHY OH WHY, would we--out of the blue--decide to make something up for what? A free burger? OMG. That is so low.
Our bill for that dinner was over 700bucks--which is no joke--plus we also had our breakfast delivered that morning--another 600bucks--so in all, they'd already gotten that amount from us in just one day.
Couldn't they just SERVICE the CUSTOMER? That's my money you're getting, for heaven's sake. That's all I'm saying.
In the end, I asked the woman on the other end of the line: "So, what you are saying is that your crew is PERFECT, can never make a mistake, and I--the customer--am LYING just to get a free sandwich? Ok. So you would rather put the name of your multi-national company on the line instead of just giving me customer satisfaction and getting good feedback. Fine," I said, "I'll just hang up now and blog about it then."
Maybe that's why I have several blogs, and I'm going to post this on each one.
Which is what I'm doing now. Heck. After I hung up (that's al I said to the woman, remember my daughter was the one arguing with her previously) with her, I figured: hey! We shouldda just called and said there was a sandwich missing! Because the delivery man just dumped everything on the table anyway, without checking each item. Next time this happens, that's what you do, ok? I told my kids.
That's a laugh. Here I am, bringing up my children on the honesty-is-the-best-policy routine and I have become so desperate just to get something that is rightfully mine. I was just trying to use the situation to teach my daughter to stand up for her rights and get the meal she actually ordered, but I guess the Filipino way of "the customer is NEVER right" has failed me. Again. C'mon, this isn't the first time this has happened. It makes you think: so does it REALLY pay to be honest?
Ok. I'm not even going to start talking about the country's leaders.
In the final, final end. I'm just not MAD anymore. Just jaded about the whole thing. E, ganun talaga sa atin, eh. I'm not into the whole maki-baka thing, so I'm not really raising an uproar about this. In true Pinoy fashion: "Just wanted to share. La lang."
Pa-pa-ra-pa-pa...
 | Now I see where Saab gets her talent of blogging! She makes everything so interesting to read, too!
Tita, they'll get their fair share of karma one day. If not, we can always give them back the onions - slammed right to their face. Heehee! I'm kidding. :-)
|
 | Very well said, mom. Very well said. *applause* |
 | Story of our lives...that's Pinoy after-sales service for you. Sad but SO true in many, many cases. I don't mean to generalize though because there are a FEW (very few) who will go the extra mile, admit their shortcoming and make the customer happy.
Another classic example? Try ordering from KFC and tell them you want dark meat ONLY. They've NEVER gotten it right, atleast not with me. Makes me wonder if there's anything wrong with their white meat parts for them to always want to give these away. |
 | ...grrrrrrr.......... They did it to us too, Pia!!!!! Gazillion Times.... Namfucha! Even the drive-thru people never got it right! Paksyet! ... I'm a drive-thru junkie, and any mistake is unforgivable !!!!!!!!!!!!!! |
 | i experienced this with delivery also. i ordered 10 1-pc chicken meal, and i got it but the thing is .. instead of getting gravy inside it, they put in hotcake syrup. duh.
nakakainis lang kasi nasisira yung name ng company nila dahil sa mga ganyang crew na nakikipagreason out pa ng baluktot. |
Comment deleted at the request of the author.  | ayy, i hope mabasa ito ng mcd's philippines, para matauhan sila hehe.. |
 | so true sis pia... hay i guess we all had our fair share on delivery service horror stories Ü |
Comment deleted at the request of the author.  | hay. i've had my share of things like these with jollibee naman. they never get our orders right.
|
 | GRABE NAMAN ANG SAMA NILA :( |
 | i hope mcdonalds gets to read this...i just wanna share what i did with jollibee delivery service...i sent an email to the main office...coz sobrang PALPAK CUSTOMER SERVICE nila..atleast alam nila..sabe ko pa nga if their calls are recorded they can listen to my calls na super nice ako..pero super inefficient yung service nila...hihihi =D |
 | haay..they really don't know how to follow directions. For the nth time, I've been instructing them to please please take note of the extra salt..just one tiny sachet for my fries and I'll be delighted.. pero wala =(.. |
 | hi come meet the cheeses it is for kids and family |
 | that's why most of our fellow pinoys won't progress in life because they can't make simple things right. haaayyy...so sad. they should look up the words "efficiency" and "courteusness" in the dictionary. may God bless these poor people. tsk! tsk! tsk! what a waste! |
| may i correct my spelling of "courtueosness". thanks. |
 | i salute you on that .. sometimes you have to correct them. God Speed... |
 | live the life 2 d fullest thats the lesson i got from u master;
accept what it takes and redime all worries, life is
a journey lots of pains we will face sooner or later
even though we can sure past all of this coz sir kiko is
happy taking his new journey with the hands of our true master.
someday somewhere we will see him again
untill then sir kiko see u again.
i may be sad right now, but your music is there for me
to listen; you left me a great memories i will keep
till we see each other again my dearest friend.
everything in you will surely be missed,but your resting place
is waiting for you in peace...the battle has ended by a great warrior;
now have a happy journey for a new life with god whos waiting
for your home coming.
long live to the master rapper, more rapping up there my friend
long live the hiphop you used to loved;
long live the wife and kids you will soon meet, in time im sure
you'll be together and with no more end. |
 | ndi nMn po Lhat ng McDonald's gnun ..
kc poh na try ko nRn mag work sa McDo & as a Dial-8 peRson ..
and never po ko nagka-compLain ..
there are some crew that never admit their mistakes ..
xmpre aYw nLa mpgLtan at ma-document ..
sino ba nMn my gus2 nun ?! ..
ndi ko nMn po cnsbi na perfect ako but im just trying 2 say na ndi nMn po LHAT ng MCDONALD'S gnun ..
that's aLL ..
thank you ..
& God bLesS .. |
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